1. Booking Requests & Confirmation

All reservations for PYRO Private Dining are subject to availability and are confirmed only after written confirmation by our team and completion of the required payment through the secure payment link provided.

Submitting a reservation request through our website does not automatically confirm the booking. Our team will review the requested date, time, number of guests, location, menu preferences and available kitchen equipment before confirming availability.

Reservation requests must be submitted at least 36 hours before the requested dining date and time. Requests made with less than 36 hours’ notice may be accepted only at PYRO’s discretion and subject to availability.

2. Advance Reservations

Guests may place reservation requests for future dates in advance. The cancellation and refund policy applies based on the scheduled dining date, regardless of when the reservation was made.

For example, if a guest books today for a dinner on 15 June, the refund amount will be calculated according to how many days before 15 June the cancellation request is received.

3. Payment & Booking Deposit

A booking is considered confirmed only once the required payment or deposit has been received.

Food, beverages, wines, premium water, additional décor, special equipment, transportation, staffing or other add-ons may be charged separately, depending on the selected experience and the final details of the booking.

Any remaining balance, if applicable, must be paid according to the payment instructions provided by PYRO before or on the date of the event.

4. Cancellation & Refund Policy

Cancellation requests must be submitted in writing by email or another written communication channel accepted by PYRO.

Refunds are calculated based on the scheduled dining date:

• 15 days or more before the event: 100% refund.
• Less than 15 days and up to 5 days before the event: 50% refund.
• Less than 5 days before the event: no refund.

Refunds apply only to the eligible amount paid to PYRO and may exclude bank fees, payment processing fees, third-party charges or any non-refundable costs already incurred for the preparation of the experience.

No refund will be provided in case of no-show, same-day cancellation, refusal of service due to inappropriate behaviour, or failure to provide access to the agreed location.

5. Date Changes & Rescheduling

Requests to change the date, time, location, number of guests or selected menu are subject to availability and must be submitted in writing as early as possible.

PYRO will make reasonable efforts to accommodate changes, but rescheduling is not guaranteed. Additional charges may apply depending on the requested changes, staffing, ingredients, transportation, equipment or preparation already arranged.

If a guest requests to reschedule within 5 days of the event, PYRO may treat the request as a cancellation, depending on availability and preparation costs already incurred.

6. Guest Count & Menu Changes

The final number of guests must be confirmed in writing before the event, within the timeframe communicated by PYRO.

Any increase in guest count is subject to approval and may result in additional charges. Any decrease in guest count after confirmation may not reduce the final price, especially where ingredients, staffing or preparation have already been arranged.

Menu selections, dietary requirements and allergies must be communicated in advance. PYRO will make reasonable efforts to accommodate dietary needs, but cannot guarantee a completely allergen-free environment.

7. Location & Access Requirements

The guest is responsible for providing accurate location details and ensuring that PYRO has safe and timely access to the dining location.

The dining location must be suitable for the agreed experience, including access to electricity, water, preparation space, service area and any required kitchen facilities, unless otherwise agreed in writing.

If the location is not suitable, inaccessible, unsafe or materially different from the information provided at the time of booking, PYRO reserves the right to adjust, delay, modify or cancel the service without refund.

8. Kitchen Equipment & Facilities

Guests must accurately declare the available kitchen equipment at the dining location, including but not limited to hobs, oven, microwave, dinnerware, tables, chairs and silverware.

If essential equipment or facilities are missing, PYRO may arrange additional equipment where possible, subject to availability and additional charges.

PYRO is not responsible for delays, menu adjustments or service limitations caused by inaccurate or incomplete information regarding the available facilities.

9. Outdoor Dining, Weather & Force Majeure

For outdoor dinners, the guest is responsible for ensuring that the location is appropriate and that an alternative indoor or sheltered area is available in case of strong wind, rain or unsafe weather conditions.

PYRO may adjust the setup, timing or service style if weather conditions, safety concerns or local restrictions make the original arrangement impractical or unsafe.

PYRO is not liable for failure or delay caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, transportation disruption, power outages, government restrictions, illness, accidents or other force majeure events.

10. Late Arrival

Guests are expected to be present at the agreed time. Late arrival may affect the service schedule, food quality and overall dining experience.

If the guest is significantly late, PYRO may shorten or adjust the service without refund. Additional waiting time may be subject to extra charges.

11. Behaviour, Safety & Damages

Guests are expected to behave respectfully towards PYRO’s chef, service team, suppliers and equipment.

PYRO reserves the right to stop or refuse service without refund in case of abusive, unsafe, threatening, intoxicated or inappropriate behaviour.

The guest is responsible for any damage, loss or breakage caused to PYRO’s equipment, tableware, décor or third-party rental items during the event.

12. Photography & Marketing

PYRO may ask for permission to photograph or film the setup, table, food or ambience for marketing purposes. Guests’ faces or private moments will not be used publicly without consent.

Guests may request that no photos or videos are taken during their experience.

13. Privacy

Personal information provided during the reservation process is used only for managing the booking, communicating with the guest and delivering the private dining experience.

Payment information is processed securely through the relevant payment provider and is not stored by PYRO, unless otherwise required by law or the payment provider’s own terms.

14. Acceptance of Terms

By submitting a reservation request, confirming a booking or completing payment, the guest acknowledges that they have read, understood and accepted these Terms & Conditions and Reservation Policy.